COMPLAINT REVIEW PROCEDURE

The journal is committed to the principles of openness, transparency, and accountability in all aspects of the editorial process. In the event of concerns or complaints related to published content, the peer review process, editorial decisions, compliance with academic integrity, or publication ethics, interested parties have the right to submit a formal complaint to the editorial office.

Complaints may be submitted by authors, reviewers, readers, or other stakeholders in written form via email or through the official communication channels of the journal. The complaint should clearly state the issue, include relevant materials or decisions, and provide a justification of the complainant’s position.

Upon receipt of a complaint, the editorial team conducts an initial assessment to determine the nature of the issue and the parties involved. If necessary, the complaint is escalated to the Editor-in-Chief or a specially appointed editorial committee. In complex or conflict-related cases, independent experts or members of the editorial board without conflicts of interest may be involved.

All complaints are reviewed in a fair, impartial, and confidential manner. During the review process, the editorial office may request additional information from the complainant or other parties involved in the publication process.

The time frame for handling complaints depends on the complexity of the issue; however, the journal aims to provide a response within a reasonable period. A reasoned decision is communicated to the complainant in writing.

If the complainant disagrees with the decision, they may submit an appeal for further review, which will be considered by a higher editorial authority or the editorial board.

All procedures are carried out in accordance with international publication ethics standards and the recommendations of the Committee on Publication Ethics (COPE).